danowens.com
Senior Product & Interaction Designer, Enterprise Systems
I design and improve complex enterprise systems that already have users and can’t afford disruption.
Most of my work involves modernizing existing systems; clarifying workflows and interfaces so change can happen without breaking what already works.
What I do
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Simplify complex, multi-system workflows so they are easier to understand and use
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Translate ambiguous requirements into clear, executable interaction models
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Prototype and iterate early to make solutions concrete and ready to build
How I work
I don’t introduce new process or redesign systems for its own sake. I focus on improving clarity inside complex systems while working within platform limits and release schedules.
In practice, that means
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Getting close to the problem
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Making tradeoffs explicit
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Reducing ambiguity in system behavior and workflows
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Shipping solutions that scale
Featured work
Modernizing a fragmented, multi-channel alerts system across mobile and email.
Unifying customer service tools into a single operational platform.
Improving mobile interaction patterns for a complex, multi-step account opening flow.
Exploratory prototypes
These concepts extend my enterprise systems work into newer contexts where people need to guide, review and control automated behavior.
Contact
Available for product and interaction design roles in regulated environments.