Customer Service Intranet
In the Spring of 2002, E*TRADE began migrating their existing middle- and back-office systems to a new web-based platform.
This platform was to become an integrated suite of Customer Service functionality, incorporating an existing intranet, several third-party software applications, new vendors and a collection of proprietary tools.
The first step was to establish a flexible, scalable site structure.
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I was the sole designer assigned to this project, responsible not only for structure and functionality, but also look & feel.
I worked with stakeholders from different business groups, helping them to write their requirements and conceptualize a solution.
Working closely with tech leads and project managers, I provided specification documents for a half-dozen major efforts, and almost as many spin-off projects.
I created wireframes for the 200-300 pages to built.